Rules & Regulation
Policy for vendors and Consumers
Please read these terms and conditions carefully! By using Ncromer Corporation services you will be deemed to have consented to these terms and conditions. Please pay attention to provisions that exclude or limit your rights, terms of governing law and jurisdiction, and or other terms which may appear in bold and/or underlined letters.
Article 1 In relation to offers concluded on Ncromer Corporation.com for selected merchandise with the program icon (such selected merchandise – “Participating Product”), the seller of such Participant Products who has agreed to participate in this Free Return program (“Participating Sellers”) shall provide all buyers of Participating Products with a guarantee of 15-day return without cause (“Free Return Service”) in accordance with these terms and conditions herein (“Rules”). In respect of all Participating Products, the Participating Seller shall not unilaterally declare that he/she does not support the 15-day return without cause. However, this does not prevent the Participating Seller from providing the buyer a return policy superior to the Free Return Service.
Article 2 Subject to the Rules, Buyers who satisfy certain requirements as determined by Ncromer Corporation at its sole discretion (“Participating Buyers”) shall be entitled to deliver the Participating Products to the free return warehouse specified by the Participating Seller (“Free Return Warehouse”) free of charge (“Free Delivery Service”). The Participating Buyer acknowledges that he or she will only be entitled to enjoy the Free Delivery Service once for each order containing Participating Product(s). Buyers that may not use the Free Delivery Service shall still be entitled to enjoy the Free Return Service; however, buyers that may not use the Free Return Service are automatically excluded from the Free Delivery Service.
Article 3 With the Free Return Service, a buyer can apply for a return and refund of a Participating Product without cause within 15 days from, as the case may be, 1) the date when the buyer confirms receipt of the Participating Product, or 2) the date when the system automatically confirms receipt of the Participating Product after confirming that the Product has been duly delivered, through “open a Dispute” on the Ncromer Corporation order page if the Participating Product meets the standards of intactness as stipulated in Article 5. After the Participating Product has been shipped to Free Return Warehouse and verified by the Free Return Warehouse to meet the standards of intactness prescribed in Article 5, buyer may receive the refund from the corresponding Participating Seller in accordance with these Rules. If the Participating Product returned by the buyer does not meet the standards of intactness, Free Return Warehouse will ship such Participating Product back to the buyer, with the cost of shipment to be borne by the buyer. Where the buyer applies for the Free Return Service as mentioned above and such buyer is not able to enjoy the Free Delivery Service or chooses not to use the Free Delivery Service, the buyer shall arrange for shipment by himself or herself and fill in the shipment tracking number at the “Dispute” page on Ncromer Corporation. The buyer acknowledges that if such buyer arranges for shipment by himself or herself as aforementioned, the risk of loss passes from the buyer to the Free Return Warehouse at the time of receipt of products by the Free Return Warehouse. With the Free Return Service, if the Free Return Warehouse does not receive the returned Participating Product within 7 days after buyer submitted shipment tracking number or the Free Return Warehouse does not receive the corresponding Participating Product, Ncromer Corporation shall be entitled to determine liability upon arbitration according to the Ncromer Corporation rules and protocols.
Article 4 With the Free Delivery Service, a Participating Buyer can ship the Participating Products through the delivery service provider specified by the Participating Seller after such Participating Buyer has “opened a Dispute” according to Article 3. Where the Participating Buyer uses the Free Delivery Service, the shipping tracking number will be automatically uploaded to the system. The Participating Buyer acknowledges that if such Participating Buyer uses the Free Delivery Service, the risk of loss passes from the Participating Buyer to the delivery service provider specified by the Participating Seller at the time of receipt of products by the delivery service provider specified by the Participating Seller. With the Free Delivery Service, if the Free Return Warehouse does not receive the corresponding Participating Product, Ncromer Corporation shall be entitled to determine liability according to the Ncromer Corporation rules and protocols.
Article 5 In order to enjoy the Free Return Service, the Participating Product being returned by the buyer shall meet the standards of intactness as specifiedbelow:
1. The Participating Product has remained its original quality and functioning. The buyer shall ensure that the returned Participating Product and all accompanying accessories (such as tags, manuals, and warranty cards) are complete and remained their original quality and functioning, and show no signs of damage or contamination, the anti-counterfeiting mark has not been scraped, any activation/authorization has not been made, and there are no traces of usage on the appearance or other traces which indicate unreasonable personal use.
2. The buyer’s opening of package for inspection or testing to verify the Participating Product’s quality and functioning is reasonable and does not affect the Participating Product’s intactness. Where any use of a Participating Product by the buyer results in significant devaluation, the returned Participating Product shall be deemed defective and not in line with the standard of intactness.
3. Buyer understands that the packaging is an integral part of the Participating Product and consist part of the offer from the Participating Seller; and any use of and/or defect(s) to the packaging caused by the buyer may result in devaluation of the Participating Product. Therefore, the buyer shall ensure the packaging of the returned Participating Product is full and intact. In terms of packaging with special value, design, material and/or functions, buyer and/or his or her courier shall ensure all handling is carried out in accordance with the requirement about product protection and packaging specified by the Participating Seller upon fulfillment of the transaction.
(1) Standards of intactness for regular package:
There is no missing part in the original package, and the form, shape and structure of the package is complete. However, unavoidable changes in form, shape and/or structure resulting from transportation and unpacking, including, but not limited to, minor to moderate deformation, stain and/or partial damage, shall not be considered to affect the intactness of the regular package.
(2) Standards of intactness of special package:
If the package contains value added parts, such as an anti-counterfeiting feature, special designs or functions, or markers or other indicators representing commemorative value, the Participating Seller may make requirements of special protection of the package to the buyer. Where there are reasonable package protection requirements prominently and explicitly specified by the Participating Seller, the buyer shall protect the package proactively and carefully. If the damage of such package results in devaluation and/or loss of functions, the Product will be devalued and thus deemed as defective and not in line with the standard of intactness.
However, where the Participating Seller makes requirement about protection of special packages but fails to do so in a prominent and explicit way, the standards of intactness for regular package shall apply.
Where the package does not contain any special value-added parts as mentioned above, the standards of intactness for regular package shall apply.
Article 6 Loss or damage of gift and loss of invoice shall not affect the return of Participating Product. However, for damage or loss of gift, a deduction from the refund shall be made based on the gift’s market price; for loss of invoice, the buyer shall bear the corresponding tax.
Article 7 If a buyer does not use the Free Delivery Service, the buyer shall bear the cost of returning the Participating Product to Free Return Warehouse (“Cost of Return”) when applying for the Free Return Service. In addition to the Cost of Return, whether or not the buyer uses the Free Delivery Service, the buyer shall bear the cost of shipping Participating Product by Participating Seller to him or her, if the Participating Product is subject to conditional free shipping and the buyer’s partial return results in nonsatisfaction of the free shipping conditions, Ncromer Corporation shall deduct shipment costs borne by the buyer on behalf of Participating Seller from the refund payable to the buyer.
Where Ncromer Corporation determines, at its sole and absolute discretion, that the buyer has abused its rights by repeatedly applying for the Free Return Service and/or the
Free Delivery Service (if applicable) or showing a high rate for orders applying for the Free Return Service and/or the Free Delivery Service (if applicable), the buyer shall bear all shipping costs, and Ncromer Corporation shall be entitled to deduct all shipping costs from the refund and may deny the same buyer’s future eligibility of the Free Return Service and/or the Free Delivery Service.
Article 8 Whether a product is a “Participating Product” with the Free Return Service offer and/or the Free Delivery Service offer (if applicable) shall be determined by whether such product(s) bear a “Free Return” icon, which may be determined and/or changed by Ncromer Corporation in its own discretion.
Article 9 Under any of following circumstances, the Participating Seller shall not be obliged in any way to offer the Free Return Service, Free Delivery Service (if applicable) and/or provide the refund (unless otherwise required by applicable laws or the Ncromer Corporation rules):
(1) Fraud on the part of the buyer;
(2) Wars, military actions, terrorist events, strikes, riots, theft, robbery;
(3) Confiscation by relevant government authorities;
(4) Nuclear reaction, nuclear radiation, radioactive or any other form of contamination;
(5) Natural disasters including, but not limited to, earthquakes, lightning strokes, fires, explosions, storms, floods, typhoons;
(6) Improper conduct of the buyer in violation of the instructions;
(7) Natural consumption or wear and tear of the product;
(8) Product recall;
(9) External causes during transportation or storage; and
(10) Defects unable to be detected with the technology in domestic market at the time of manufacture.
Article 10 Under the Free Return Service, the Participating Seller shall not be responsible for losses and costs of the following products (unless otherwise required by applicable laws or Ncromer Corporation rules), and the Participating Seller shall not be under any obligation to provide Free Delivery Service for the following products:
(1) Quality issues of a product have been acknowledged and accepted by the buyer;
(2) Products are sold after the Participating Seller has been suspended, closed down or bankrupted.
Article 11 These Rules shall take effect on August 20th, 2019. However Ncromer Corporation is entitled to amend these Rules at any time by posting the relevant amended and restated Rules on Ncromer Corporation.com, without further notice to buyers. By continuing to purchase Participating Product(s), use the Free Return Service, and/or use the Free Return Service, users and buyers agree that the amended and restated Rules will apply and are deemed to have accepted the amended and restated Rules.
Article 12 These Rules are governed, interpreted and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. Any and all legal actions, claims or proceedings arising out of, or in connection with these Rules must be brought in a court of competent jurisdiction in Hong Kong.
Article 13 These Rules are published in English and multiple languages. In case of any discrepancy between different language versions, the English one shall prevail.
Basic requirements for access application
Article 1 Enterprises: You have to be a company that has been duly incorporated, and is normally operating under Italian law.
Article 2 Brands: In case that you operate through the use of a trademark, the trademark shall have been duly owned by or licensed to you. If you run some special trademarks (subject to system prompts), you may need to
provide evidence of owning or having licence to use said trademark. For these purposes, “Trademark” means a trademark that has been granted by the Italian Office of Patents and Trademarks (Ufficio Italiano Marchi e Brevetti) and/or the European Union Intellectual Property Office.
Article 3 Commodity Requirements: All goods must be shipped from a location within Italy, with a 14-day no-reason return service and two-year warranty under Italian law, without prejudice to other requirements applicable under Italian or other applicable regulations regarding consumer protection or otherwise.
Notwithstanding the foregoing, the no-reason return service shall be 30 days and free of charge to the buyer (provided that the goods are returned in new, unused and in resalable condition) for the following product categories:
Home & Garden
Men’s Clothing
Mother & Kids
Apparel Accessories
Sports & Entertainment
Luggage & Bags
Jewelry & Accessories
Women’s Clothing
Shoes items
In addition, in case that you advertise, claim and/or represent that any specific products are “made in Italy” (eg by applying the “made in Italy” tag/listing them in such channel), the production of said products must have taken place totally or substantially in Italy. You may be required to provide evidence of said Italian production. If said evidence is not provided or is not considered satisfactory at the platform’s discretion, then:
-the relevant products listings may be removed and may never be allowed for relisting using “made in Italy” or similar as tags, in its description and/or in any exclusive channel;
-you may be forced to fully refund any buyer which has purchased the affected products; and/or
-if more than 5 products have already been removed, you may not be allowed to relist products using “made in Italy” or similar tags for at least 90 days (at the platform’s discretion), and other products on your store may also be removed from “made in Italy“channel or similar tags (for the same time period).
Chapter 2 Detailed Requirements
Article 4 Apply for shop authority
You can apply to open one shop at a time. Each company can apply for opening up to 6 Ncromer Corporation shop accounts.
If you run some special categories (which will be announced to you through system prompts), you may need to provide relevant qualification before being able to post and sell products in such special categories.
Chapter 3 Restrictions
Article 5 Trademark restrictions
Unless specific circumstances are met, stores cannot sell products which are suspected of unfair competition affecting a related trademark (“Restricted Trademarks”), that is, any of the following types of trademarks or brands:
(1) It is the same or similar to Ncromer Corporation existing brands, channels, businesses and categories;
(2) contains the industry name or generic name or industry hot search words;
(3) brands that includes celebrities or place names;
(4) brands with the same or similar name to a well-known brand;
(5) pure graphic trademark.
When applying for the operation of Restricted Trademarks products, Ncromer Corporation has the right to refuse or terminate the application for entry; and for Restricted Trademark products which are already being sold, Ncromer Corporation has the right to take down the related listings.
Article 6 Impact on consumer rights brand restrictions
- Without prejudice to other remedies set forth under applicable statutory law, the right to operate branded goods shall be discontinued if you run the brand in any of the following cases:
1) Branded goods are proved to be manufactured by manufacturers that do not have the manufacturing qualifications, or which do not meet the mandatory standards of the state, regional or local government, or those set by industry or enterprises; or a contractual restriction applies to the sale of those branded goods through Ncromer Corporation;
2) the brand is judged by Ncromer Corporation or a third party to be counterfeit or liable to confusion and misidentification among consumers due to its trademark, trade name, packaging and decoration, business name, product quality mark, etc.
3) During the operation period, the brand is proven to have a high dispute rate, a high complaint rate, a low market acceptance and the average score of branded product description is significantly lower than the industry average, seriously affecting the consumer experience. After being informed by the platform, no obvious improvement has been achieved within one month.
Chapter 4 Commission fees charged in real time
Sellers shall pay commission at a certain percentage of their sales on the Ncromer Corporation platform.
Please refer to the table below for Ncromer Corporation platform’s current commission rates for Italian sellers across different categories.
categories | Commission Rate applicable now | Commission Rate expected to be implemented as fromMarch 2019 | |
Food | 8% | 8% | |
Special Category | 8% | 8% | |
Home Appliances | 5% | 5% | |
Office & School Supplies | 8% | 8% | |
Beauty & Health | 8% | 8% | |
Phones & Telecommunications | Mobile Phones | 5% | 5% |
Mobile Phone LCDs | 5% | 5% | |
others | 8% | 8% | |
Tools | Garden Tools | 5% | 8% |
Measurement & Analysis Instruments | 5% | 8% | |
Power Tools | 5% | 8% | |
Tool Sets | 5% | 8% | |
others | 8% | 8% | |
Furniture | 5% | 5% | |
Apparel Accessories | 8% | 8% | |
Computer & Office | Office Electronics | 5% | 5% |
Tablets | 5% | 5% | |
External Storage | 5% | 5% | |
Computer Peripherals | 5% | 5% | |
Computer Components | 5% | 5% | |
Memory Cards & Accessories | 5% | 5% | |
Networking | 5% | 5% | |
Computer Cables & Connectors | 5% | 5% | |
Mini PC | 5% | 5% | |
Laptops | 5% | 5% | |
Demo Board | 5% | 5% | |
Industrial Computer & Accessories | 5% | 5% | |
Servers | 5% | 5% | |
Desktops | 5% | 5% | |
KVM Switches | 5% | 5% | |
Computer Cleaners | 5% | 5% | |
Software | 5% | 5% | |
DIY Computer | 5% | 5% | |
Workstations | 5% | 5% | |
LCD Hinges | 5% | 5% | |
Laptop Adapter | 5% | 5% | |
Laptop Batteries | 5% | 5% | |
Laptop Cooling Pads | 5% | 5% | |
Laptop Docking Stations | 5% | 5% | |
Laptop LCD Inverter | 5% | 5% | |
Laptop LCD Screen | 5% | 5% | |
Laptop lock | 5% | 5% | |
Replacement Keyboards | 5% | 5% | |
Kids Tablet | 5% | 5% | |
Tablet LCDs & Panels | 5% | 5% | |
Tablet PC Stands | 5% | 5% | |
Tablets Batteries & Backup Power | 5% | 5% | |
Internal Storage | 5% | 5% | |
Demo Board Accessories | 5% | 5% | |
others | 8% | 8% | |
Sports & Entertainment | Sneakers | 5% | 8% |
others | 8% | 8% | |
Women’s Clothing | 8% | 8% | |
Weddings & Events | 5% | 8% | |
Hair Extensions & Wigs | 10% | 10% | |
Underwear | 8% | 8% | |
Apparel & Accessories | 8% | 8% | |
Security & Protection | 5% | 5% | |
Automobiles & Motorcycles | Engine Oil | 5% | 8% |
Tires | 5% | 8% | |
Motorcycle Engine Oil | 5% | 8% | |
Motorcycle Tires & Wheels | 5% | 8% | |
others | 8% | 8% | |
Shoes | 5% | 8% | |
Electronic Components & Supplies | 8% | 8% | |
Men’s Clothing | 8% | 8% | |
Food | 8% | 8% | |
Consumer Electronics | Portable Audio & Video | 5% | 8% |
Camera & Photo | 5% | 8% | |
Accessories & Parts | 5% | 8% | |
Home Audio & Video Equipments | 5% | 8% | |
Smart Electronics | 5% | 8% | |
Games & Accessories | 5% | 8% | |
DIY Parts | 5% | 8% | |
Power Source | 5% | 8% | |
Portable HiFi | 5% | 8% | |
others | 8% | 8% | |
Mother & Kids | 8% | 8% | |
Luggage & Bags | 8% | 8% | |
Lights & Lighting | 8% | 8% | |
Watches | 8% | 8% | |
Toys & Hobbies | 8% | 8% | |
Home Improvement | Hardware | 5% | 8% |
Bathroom Fixture | 5% | 8% | |
Kitchen Fixture | 5% | 8% | |
others | 8% | 8% | |
Jewelry & Accessories | Fine Jewelry | 5% | 8% |
others | 8% | 8% | |
Novelty & Special Use | 8% | 8% | |
Home & Garden | 8% | 8% | |
Travel and Coupon Services | 8% | 8% | |
Ncromer Corporation also reserves the right to adjust the commission rate according to category developments at any time. The notification will be published on the platform’s website or delivered through intra-net messages. Sellers need to pay attention to updates or modifications to these Rules.
Chapter 5Business assessment
Ncromer Corporation puts emphasis on the consumer experience:
Commodity service index Evaluation
Evaluation time | on the 10th and on the 25th of each month. |
Evaluation criteria | According to the feedback received from consumers, the listings that seriously affect the consumer experience will be taken down. |
Ncromer Corporation Categories Performance evaluation
Announcement Time | Examination results will be announced on April 15th, July 2nd, October 2nd and January 2nd (Beijing time). |
Assessment index | “categories 90-day SNAD rate” and “category 90-day DSR of product description” |
indicators | Will be announced by the end of December |
Assessment penalties | The right to operate in the corresponding categories will be suspended if the assessment criteria are not met (i.e., failure to meet either of the indicators). The right to operate can be restored in the next assessment period. |
Remarks | For new shops opened within the last 6 months, there is no assessment |
Shop management supervision
The platform will regularly check and supervise overall business indicators (detailed seller ratings/dispute rate). In case that the indicators for the operation of the stores under verification are much lower than the industry standards (i.e., much lower than the average level, low rate of praise, etc.), which seriously affects the consumer experience, the platform has the right to freeze the store operating authority, terminate the business, and/or disable the account.
Chapter 6 Restrictions and clearance
Article 7 In case that sellers release products under the category of non-operating major categories in order to avoid Ncromer Corporation entry categories policies, or sellers cheat the annual sales or resort to fraud, the platform has the right to limit the release of sellers, apply temporary penalty such as freezing an account, or closing an account.
Article 8 If there are any serious offenses such as selling fake goods, speculation, fraud, etc., the seller’s account can be closed by Ncromer Corporation, the seller may be removed from the operating category or be restricted to operate in Ncromer Corporation.
Article 9 In case of serious infringement of Ncromer Corporation platform related agreements or rules, leading to serious damage to the interests of consumers, affecting the operating platform, the platform has the right to immediately freeze the account or shut down the seller operating authority.
Article 10 You shall promise and promise to the platform that all information provided to the platform during the period of your application to start and carry on operations, including but not limited to the accuracy, truthfulness and accuracy of the company’s registration documents, trademark registration documents, authorization documents, and relevant information of the company and its legal representatives, is valid and up-to-date. Otherwise, Ncromer Corporation reserves the right to terminate or refuse your application at any time. After you complete the joining process, Ncromer Corporation has the right to cancel your account based on a fundamental breach of contract and stop the service. Ncromer Corporation also reserves the right to include you in a list of non-honest clients and to refuse to provide you with other services in the future.
Article 11 Transaction violations
1) Falsified delivery
Scope of application:
In order to ensure a healthy market order in the platform, to avoid the existence of fake deliveries and to improve the experience of platform users, the following rules shall apply, without prejudice to other platform rules applicable to seller’s misbehavior on the platform.
Definitions:
“Falsified Delivery” means a delivery regarding which during the prescribed delivery period:
(1)the cargo waybill number filled in by the seller is invalid; or
(2)although the said number is valid, it is unrelated to the order transaction;
which may misguide the buyer and/or Ncromer Corporation.
For example, in order to evade punishment for “Closing but not Selling”(i.e., closing a transaction order but in which there has not been an actual sale), a seller could fill in an invalid cargo waybill number, or a cargo waybill number which is obviously unrelated to the order transaction.
Where:
“The cargo waybill number filled in by the seller is invalid” means that the cargo waybill number does not exist (which situation shall also include without limitation the alleged use of a non-registered small package shipping channel which entails non-traceability of the logistics information).
“Although the said number is valid, it is unrelated to the order transaction”means that, although the cargo waybill number exists, it is inconsistent with the time of placing the order (for example, the receiving time is obviously earlier than the time of placing the order), or the shipping address is different from the address provided by the buyer (for example, the shipping address and the address of the receiver are not in the same country).
Punishment: In case of violation:
-the relevant products listings may be removed;
-you may be forced to fully refund any buyer which has purchased the affected products; and/or
-Your account may be frozen or shut down.
2) Disobeying commitment assumed by the seller: it means that the seller has failed to provide service for the buyer as committed (either in the product detail page, via private communication with the buyer or otherwise) and, thus, the proper rights and interests of the buyer are impaired.
Punishment: In case of violation:
-the relevant products listings may be removed;
-you may be forced to fully refund any buyer which has purchased the affected products and if the funds of the order have been released to the seller, Ncromer Corporation shall have the right to deduct money refund to the buyer from the seller’s account; and/or
-For serious violation, your account may be frozen or shut down.
Ncromer Corporation reserves the right to modify these rules or adapt them to specific conditions at any time.
Chapter 8 Transaction rules
Article 12 Once 20 calendar days have elapsed since the moment the buyer placed the order, in case that the buyer has not paid for the order or the payment has not been received, then the order may be automatically cancelled.
In case of special promotions (such as flash sales or limited time sales) and similar scenarios, the order may be closed within a shorter period (eg 30 minutes) as decided at the platform’s discretion.
Article 13 Once the buyer’s payment has been confirmed, the seller shall ship the goods within 5 calendar days. The seller may negotiate with the buyer for an extension of such shipment period, in which case the seller shall ship the goods within the period agreed with the buyer. Otherwise, if the shipment is not made within the relevant period, the order will be closed and the payment will be refunded in full to the buyer. if the seller does not make the shipment within the relevant stipulated period on several occasions, given that this may seriously affect the buyers’ shopping experience, the relevant products listings may be removed, and if the circumstances are particularly serious or if there is a substantial number of repeated cases, the account may be frozen or shut down.
Article 14 The buyer may apply for cancellation of the order at any time once the buyer has successfully paid and until the seller makes the shipment. Once the buyer requests to cancel the order, if the seller agrees to cancel the order, then the order will be closed and the payment will be refunded to the buyer in full; if the seller does not agree to cancel the order and the seller has shipped the product, the order shall not be cancelled. If the seller does not fully complete the shipment within 5 calendar days from payment of the order, the order will be closed and payment will be refunded to the buyer in full.
Article 15 The seller must provide a 30 calendar day transaction protection period from the moment the buyer receives the goods (during which the buyer has the right for no reason return of the products as indicated above).
Article 16 The seller must ensure that all of its products are delivered on time (the delivery term set by the seller in accordance with these rules, which shall be no longer than 20 days from the shipment date if delivered within Italy, or 20 days from the shipment date if delivered in Eurozone countries, this is also known as “On-time Delivery”. On-time Delivery starts the moment the seller has shipped out the product. If a buyer has made a purchase on Ncromer Corporation, but does not receive the product within the seller’s guaranteed delivery time, if the buyer files a dispute, the buyer can get a full refund (and keep the product).
Article 17 The buyer may file a dispute once five calendar days after the seller has made the shipment or should have made the shipment. Dispute resolution rules:
a)Dispute for goods not received: Once the buyer has filed a dispute on these grounds:
1.(Rule applicable until mid-January 2019) the seller must respond within 72 hours.
2.(Rule applicable after mid-January 2019 or later subject to the platform’s prior notice) the seller shall respond within 72 hours provided that the buyer may not submit a dispute of unreceived goods until the delivery term set by the seller has elapsed.
3.If the seller does not respond within the term set forth above, the payment will be automatically refunded to the buyer in full. If the dispute cannot be resolved after negotiation between buyer and seller, it can be submitted to the platform to settle the dispute.
4.Notwithstanding the above, if the delivery of the goods is late (i.e., is not an On-time Delivery as defined above), the buyer can get a full refund (and keep the product).
b)30 calendar days no-reason return dispute procedure:
1.Once the buyer applies for this dispute procedure, the system shall automatically prompt the seller to upload the return order number within 24 hours. If the seller does not respond or the time elapses, the buyer will be directly refunded.
2.Once the seller uploads the return order number, the buyer shall download the return information, then:
i.If within 20 calendar days the seller confirms receipt of the return of the products, the payment will be refunded to the buyer;
ii.If within 20 calendar days the seller has not confirmed receipt of the return of the products and the seller has not filed a dispute, the payment will be refunded to the buyer;
iii.if within 20 calendar days the seller has not received the return of the products or the goods received have issues (eg they have been damaged, not fully returned, they have been used and/or are not in resalable
condition), the seller can also apply for a dispute to be settled by the platform.
c)Other disputes: Once the buyer files for other types of disputes, the seller must respond within 72 hours. If the parties cannot resolve the dispute, the platform will decide according to the evidence provided by the buyer and the seller.
d)In order to improve the buyer’s experience and confidence in the platform and in the sellers, the platform encourages sellers to actively negotiate with buyers; if the negotiation does not result in a settlement being reached, the platform has the right to actively participate in the proposal solution. However, in such cases, the involvement of the platform shall not prejudice the equal standing in the negotiation of the buyer and the seller.
e)Seller accepts that the platform may make the necessary arrangements for seller’s funds to be applied to refund the buyer in case of a dispute.
Article 18 The funds corresponding to the price paid for the order (after applicable deductions, including the transaction fee charged by the platform) may be released to the seller after the buyer confirms the receipt of the goods or after the logistics channel confirms ordinary delivery has taken place. Without prejudice to the release of said funds, the seller shall provide a 30-day transaction protection period (including said no reason return right) as mentioned above. If the buyer files a dispute over the order on these grounds and a refund shall be made, then the seller shall make the corresponding total or partial refund, with the platform being entitled to cause that the relevant funds be applied from the relevant seller’s account to the buyer (which procedure is expected to be implemented as from March 2019). Until said procedure is launched, the funds shall be released to the seller after the end of the 30-day transaction protection period.
Privacy Policy Statement on the Use of this Website
Updated January 24, 2021
NCROMER Corporation(“NCROMER Corporation” or “we”) adopts the following Privacy Policy in regards to the use of [www.ncromer.com] and related investment web pages and services (the “Website”), but specifically excluding affiliated websites covered by independent privacy policies. This Privacy Policy applies to information collected through the Website and otherwise (for example, if you contact us directly). However, it does not cover any information—personal or not—that may be collected through other websites (including those of our affiliates) or in other venues. Your use of the Website and our services is subject to this Privacy Policy, which may be updated periodically to reflect changes in how we collect, use, and/or share information. Our Privacy Policy will reflect the date it was last updated. It is your responsibility to review this Privacy Policy for any changes, so please check this Privacy Policy each time you use our Website to ensure you are aware of any changes in our practices. Your continued use of the Website will signify your acceptance of any changes to our Privacy Policy.
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NCROMER Corporation uses the PII collected through this Website to provide you with public information regarding us and our services; to share news, updates and reports in response to your inquiries; for gaining an understanding of your needs; for performing statistical analysis or analyses of global website usage; for security and legal compliance; for direct marketing activities; for notifying you of any changes to this Website or our services; and for other services. We also reserve the right to make full use of information that is not PII.
Cookies
Web pages on this Website may contain cookies or related technology to facilitate your experience with this Website. Cookies are text files placed in your computer’s Internet browser to store your preferences. Cookies do not provide your email address or other PII. We may also collect information on which web pages you visited, the links or advertisements you click on and other actions you take while on our Website. NCROMER Corporation only obtains this information when you choose to provide it to the Website. However, once you choose to provide NCROMER Corporation with your PII by entering it into this Website, such data may be linked to data stored in the cookies. You may disable cookies in your browser. However, certain functionalities of this Website may not work if cookies are disabled.
Disclosure
We will not sell, share, or rent your information to others except to our staff and to trusted third parties and affiliates when we need to share the information to provide a product or service you have requested. We may also share your information to enable a trusted third party or affiliate to provide services to us, and then only to provide those services. We limit as commercially reasonable their access and use of your PII to that which is necessary to provide these services to us. Without limiting the above, we will share your PII with third parties only in the ways that are described in this Privacy Policy.
We may also be required by law to disclose your PII in response to a subpoena, court order, or a request for cooperation from law enforcement or any other governmental agency globally. Your PII may also be shared when we believe disclosure is necessary in connection with efforts to investigate, prevent, or take other action regarding actual or suspected illegal activity or other wrongdoing, to protect and defend the rights, property or safety of NCROMER Corporation, our users, or others. We will use commercially reasonable efforts to make you aware of the disclosure of your PII contrary to the terms set forth in this Privacy Policy (e.g., in the event of any material security breach).
Third Party Links and Policies
The Website may contain links to other websites owned and operated by third parties and/or affiliates. These third parties and affiliates may collect information from you. These affiliates and third parties and their computer servers may be located in the People’s Republic of China, the United States, or in other countries. We do not control, and are not responsible for, the privacy and security practices of any third parties or affiliates. We strongly recommend that you review the privacy and security policies of all third parties and affiliates to determine how they handle information they may collect about you. To the extent their privacy policies conflict with this Privacy Policy, their privacy policies shall control.
Do Not Track Policy
The laws of some jurisdictions require that operators of website and online services disclose how they respond to a Do Not Track signal and whether other third parties may collect PII about an individual’s online activities over time and across third-party websites or online services.
Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the website or online service that a user visits, indicating that the user does not wish to be tracked. Because there is not yet a common, global understanding of how to interpret Do Not Track signals, NCROMER Corporation does not currently respond to Do Not Track signals.
Contact Us
If you have any questions about this privacy policy statement, this Website, and your personal jurisdiction, you may send an email to info@ncromer.com.
On-Time Delivery
Full refund if product isn’t received in guaranteed delivery time
How can I protect myself from late deliveries?
Always check the seller’s On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.
What can I do if my order doesn’t arrive within the seller’s guaranteed delivery time?
You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.
Returns & Refund
The items I received were not as described by the seller. What can I do?
Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.
Domestic Returns
Return any product to a warehouse in your country
What if I am simply unhappy with my purchase? Can I get a refund, even if there is nothing wrong with the product?
Yes, any product that is covered by Domestic Returns can be returned domestically, as long as it is unused and in perfect condition. No questions asked.
On-Time Delivery
Full refund if product isn’t received in guaranteed delivery time
How can I protect myself from late deliveries?
Always check the seller’s On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.
What can I do if my order doesn’t arrive within the seller’s guaranteed delivery time?
You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.
Returns & Refund
The items I received were not as described by the seller. What can I do?
Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.
Domestic Returns
Return any product to a warehouse in your country
What if I am simply unhappy with my purchase? Can I get a refund, even if there is nothing wrong with the product?
Yes, any product that is covered by Domestic Returns can be returned domestically, as long as it is unused and in perfect condition. No questions asked.